elexistogelPrivacy Policy
This page describes what we collect when you use elexistogel and how we keep that data protected. We at elexistogel are committed to transparency about our data practices, the third parties we work with, and your rights over your personal information.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's regulations. We process your data according to applicable privacy laws in supported regions across Indonesia, including Jakarta, Surabaya, Bandung, and Medan.
What we collect on elexistogel
We collect your email address, phone number, and identity documents (KTP or passport) during account registration and verification. We also collect payment information when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer through mobile banking, local payment, online payment, and e-wallet. We do not store full card numbers; payment processors handle that data separately.
We collect your betting history, account balance, and transaction records to operate our platform and settle your bets. We also collect device information (IP address, browser type, operating system) and usage logs to detect fraud, prevent account abuse, and improve our service.
How we use your data
We use your personal information to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We use your betting data to calculate winnings, track your account activity, and send you transaction confirmations. We may contact you via email or SMS about account security, payment issues, or service updates.
We analyse usage patterns to improve our platform's performance, fix bugs, and add features. We do not sell your data to third parties. We may share anonymised statistics with our payment partners and fraud-detection services to protect all users on elexistogel.
Third-party processors
Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) handle your payment data according to their own privacy policies. Our hosting provider stores our servers outside your jurisdiction; we encrypt data in transit and at rest. Our fraud-detection partner receives anonymised transaction patterns to identify suspicious activity.
We do not share your identity documents with anyone except our compliance team and, when required by law, with Indonesian financial regulators. We do not use your data for marketing to third parties.
Your rights and our commitments
You have the right to request a copy of your personal data, correct inaccurate information, or request deletion of your account. We will respond to such requests within 30 days. You may also request that we stop using your data for non-essential purposes, such as service improvement analytics.
We use cookies to remember your login session and track your activity on elexistogel. You can disable cookies in your browser settings, but some features may not work. We do not use third-party tracking cookies for advertising.
Contact elexistogel
If you have questions about our privacy practices or wish to exercise your rights, contact our support team. We provide English support and can assist with data requests, account concerns, and privacy inquiries. Our response time is typically within one business day during standard hours.
We at elexistogel reserve the right to update this policy. We will notify you of material changes via email. Your continued use of our platform after such changes constitutes your acceptance of the updated policy.